From research papers to policy briefs and industry resources, find all our project outputs related to digitalisation, worker wellbeing and social dialogue in tourism and hospitality here. Check back for new additions from summer 2026 onwards.
Scientific Publications
Authors
Joseph Mellors and the FUTOURWORK Consortium
Abstract
This article argues for a fundamental overhaul of social dialogue in the tourism sector to address the realities of the 21st-century workplace. Given the growing importance of platform-based work and algorithmic control, traditional collective bargaining structures are increasingly reaching their limits and systematically exclude precarious workers in particular. Building on interdisciplinary and comparative perspectives, the text calls for more inclusive and adaptable models of social dialogue that incorporate digital control mechanisms, intersectional inequalities and fragmented forms of employment. Tourism research is positioned as central to this transformation and is called upon to play an active role in shaping new forms of co-determination, representation and regulation.
Authors
Joseph Mellors and Tânia Gaspar
Highlights
- Centres authenticity as a vital but overlooked part of worker well-being.
- Shows how “being real” becomes emotional labour in hospitality workplaces.
- Calls for research on how authenticity is lived, shaped, and constrained at work.
